Privacy Policy

Information We Collect

BiteBuddy.ai collects information to provide our AI voice assistant services to restaurants. This includes:

• Contact Information: Phone numbers, email addresses, restaurant details
• Call Data: Call recordings, transcripts, and metadata for AI training and service improvement
• Usage Analytics: How you interact with our service, performance metrics
• Demo Data: Phone numbers provided during live AI testing (automatically deleted after 24 hours)

How We Use Your Information

• Provide AI voice assistant services for your restaurant
• Process and route customer calls, orders, and inquiries
• Improve our AI models and service quality
• Send service updates and support communications
• Comply with legal and regulatory requirements

Data Protection & Security

We implement industry-standard security measures to protect your data:

• SOC-2 Compliance: We maintain SOC-2 Type II certification
• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and employee training
• Regular Audits: Security assessments and vulnerability testing

Data Retention

• Demo Data: Automatically deleted within 24 hours
• Call Recordings: Retained for 90 days for quality assurance
• Account Data: Retained while your account is active plus 30 days
• Analytics: Aggregated, anonymized data may be retained longer for service improvement

Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (right to be forgotten)
• Export your data (data portability)
• Opt-out of data processing for marketing

To exercise these rights, contact us at hello@bitebuddy.ai

Third-Party Services

We work with trusted partners to provide our services:

• Analytics: Privacy-focused analytics tools
• Payment Processing: Stripe (PCI-DSS compliant)
• Communication: Twilio for SMS/voice services

Cookie Policy

We use essential cookies to provide our service and optional cookies for analytics. You can control cookie preferences in your browser settings.

Updates to This Policy

We may update this privacy policy periodically. Material changes will be communicated via email and posted on our website 30 days in advance.

Contact Us

Questions about this privacy policy? Contact our Data Protection Officer: