Privacy Policy

Bite Buddy AI ("Bite Buddy", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Information You Provide

• Account information (name, email, phone number, business details)
• Payment information (processed securely through third-party providers)
• Communications with us (support requests, feedback)
• Menu data and business configuration

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, timestamps)
• IP address and general location
• Cookies and similar tracking technologies

Call and Order Data

• Phone call recordings and transcripts (for AI training and quality)
• Order details and customer preferences
• Reservation information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraud and security issues
• Train and improve our AI systems
• Comply with legal obligations

We may share your information with:

• Service Providers: Third parties that help us operate our Services (hosting, payment processing, analytics)
• POS Systems: Point-of-sale integrations you authorize (Toast, Square, Clover, etc.)
• Business Partners: With your consent, for joint offerings
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

We retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Opt-out of marketing communications
• Data portability
• Withdraw consent

To exercise these rights, please contact us at [email protected].

We use cookies and similar technologies to collect information and improve our Services. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: