# After-hours and front-desk calls at a clinic — answered, with sources cited

Clinic front desks lose the first hours of every day to a call backlog: refill requests, hours and directions, insurance questions, new-patient scheduling — while check-in line forms. After hours, the calls go to voicemail and become next-day work.

## What an AI front desk handles without adding staff

- Hours, location, insurance questions — answered from your own policies, with sources
- Appointment scheduling and reminders
- Refill request intake, routed to your staff
- Anything clinical hands off to a human — the AI never guesses

Serviceplane is a service desk for clinics and practices: it answers from the knowledge you approve, cites its sources on every answer, and keeps every interaction on the record — which is what auditors and patients both ask for.

## For practices with compliance requirements

Every answer is grounded in your approved documents and cited. Conversations are logged. Nothing is invented — if it isn't in your knowledge base, the system says so and routes to your team.

See how it works at https://serviceplane.ai or book a walkthrough with the team.